Choose the Right Auto Mechanic

The following tips, from the non-profit National Institute for Automotive Service Excellence (ASE) — the group that tests and certifies automotive technicians — will help you choose wisely among the many automotive repair facilities.

• Start shopping for a repair facility before you need one.
• Ask your friends and associates for their recommendations; consult local consumer groups.
• Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.
• Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
• Look for a courteous staff, with a service consultant or technicians willing to answer your questions.
• Look for policies regarding estimated repair costs, diagnostic fees, guarantees, acceptable methods of payment, etc.
• Ask if the repair facility specializes or if it usually handles your type of repair work.
• Look for signs of professionalism in the customer service area such as civic, community, or customer service awards.
• Look for evidence of qualified technicians: trade school diplomas, certificates of advanced course work, and certification by ASE indicate the presence of professional, trained technicians.
• Reward good service with repeat business and customer loyalty.

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